Being able to contact your cloud web hosting company when you have any type of questions or encounter any troubles is really important and how fast they'll answer and take action is crucial, in particular when your website is business-oriented, as longer downtime could mean losing potential clients. The support options are, in addition a way to identify actual providers from resellers. The second in most cases respond only to email messages or support tickets and you may need to wait for a day or even more in order to get an answer. If your issue needs a couple of replies, you may end up losing several days to get a simple problem solved. When you use the services of a genuine and reliable website hosting supplier, you'll be in a position to get in touch with the support team at any time and get a prompt reply whatever the issue or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the significance of getting assistance promptly, that's why our cloud web hosting services include 24/7 tech support as well as various ways of communication. In case you do not have an account yet, you can easily call us or use our live chat and consult with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your sites. As a result, you won't end up getting a service that you cannot use. In case you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it needs more analysis. Unlike the vast majority of providers out there, we answer to all tickets within the hour, so you won't have to wait for an entire day. Our support services are available day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated servers that we supply include 24/7 customer and technical support, which means that no matter what issue you have, you'll be able to contact us and we'll assist you right away. The guaranteed answer time for every email message or support ticket that you open via your Hepsia website hosting Control Panel is only one hour; the actual response time hardly ever exceeds 20 min. In addition, we have phone support with a couple of local numbers worldwide as well as a live chat, so you are able to contact us and get more details about our services even if you don't have an account yet. We're able to assist you with any question or a problem you may have - payment methods, package specifications, e-mail configuration, hosting account settings, and many others. If you use our services, you will never encounter a situation where you should wait for a few days to get an issue resolved like you will need to do with lots of other service providers.

24/7 Customer Support in Dedicated Servers

If you get a dedicated server from our company, you can get in touch with us at any time using various channels and the max time that you'll need to wait for a response is up to one hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is available 24/7 no matter if it's a holiday or a weekend and we can help you with anything related to the apps that are pre-installed on the server. To contact us about a tech matter, you are able to open a ticket via the Help section of your billing Control Panel or you could send us an e-mail message. If you have any general questions or you would like to know more about our website hosting solutions before you order, you can also employ our live chat or you could call one of the local telephone numbers that we have in various countries around the globe. In case you need support for third-party software that you can't set up or manage properly, you'll be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.