A ticketing system is the most widespread channel of correspondence that hosting companies offer to their customers. It is most often part of the billing account and is the most efficient way to handle a problem that takes a certain period of time to investigate or that has to be forwarded to an admin. Thus, all comments contributed by either side will be kept in the same location in case someone else needs to work on the given issue and the information in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, which suggests that you will have to log in and out of no less than 2 accounts in order to do a given procedure or to contact the company’s technical support team. In case you’d like to administer several domains and each one is hosted in its very own account, you’ll have to use even more accounts simultaneously. It might also take significant time for the hosting provider to respond to your ticket requests.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from our company, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket while you are browsing your files or fine-tuning different account settings. The ticketing system is being closely monitored 24x7x365 by our customer service team and the ticket response time is maximum 60 minutes, but it rarely takes more than 20 minutes to get support. In stark contrast with other companies, we don’t charge extra for using the ticketing system, so you can contact us as often as you want and request information in regards to any technical or billing problem. Also, you can see a selection of informational articles, which will help you tackle the commonest difficulties on your own.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we’re using is incorporated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated servers, which means that you will not require another platform to get in touch with our help desk staff – you can do it on the spot if you face a complication. Opening a new ticket takes a few clicks of the mouse and finding an older one is just as simple. With our intelligent search box, you can swiftly track down any ticket that you have posted in the past. You can post a ticket at any given moment since our client support staff representatives are working 24-7 and reply in no more than an hour, even though it rarely takes this much to receive help. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about the need to log in and out of 2 or more platforms to solve a simple problem.