When your website hosting service provider supplies live chat support, you can speak to an agent live and learn helpful information or get a problem resolved timely. The key advantage of using chat compared to calling to consult with a live person is that you need only a computer with Internet access, so you won't pay any rates in case you're in another state or country. In addition, it will be quicker to copy and paste information such as domains, usernames or error messages in other words details which are sometimes difficult to provide to the other side on the telephone. The real-time chat is also a quicker option to contact the web hosting supplier's support crew in comparison to using a ticketing system. What's more, if some problem needs more time to be taken care of, you are able to do something different while you wait for assistance on the live chat, so that you won't lose time - something that's not possible when you're on the telephone.

Live Chat Support in Cloud Web Hosting

Together with the telephone and ticket support, we supply live chat support too. You will be able to get in touch with us every single day, which includes holidays and weekends, and we will give you more information about the cloud web hosting that we supply if you are not among our customers yet, or about common and billing questions in case you already have an account. Though for solely tech issues you'll have to open a ticket to the technical assistance team, because such matters will require additional time to be taken care of, you may still contact us on the live chat for some technical information. For example, we can assist you to set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you considerable amount of time. Even if our phone lines are already off for the day, you can talk with a live person.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as part of our services, so that whenever you have any kind of questions regarding our semi-dedicated servers, you will be able to speak with our customer care team whenever you need regardless if you have already acquired an account or not. In general, the chat service is for pre-sales, billing and general questions and issues, yet we are able to assist you with a lot of tech questions too. We can help you select the best plan for your sites if you don't have an account yet, we can respond to all the billing questions or issues you could have or we can assist you with installing your new e-mail address on your PC or smart phone - all this will be done quickly as our live chat service is accessible all the time, each and every day. Whenever you require support, you'll be able to chat with a representative and save time and effort.