If you ever experience a problem with your site and are incapable of coping with it, ask the hosting provider’s tech support staff to assist you to get the site back online. A speedy solution would be the best scenario, but many hosting companies reply within twenty four hours and even more, particularly if you are doing business with a hosting reseller. Even if your problem can be quickly fixed, your site may not function satisfactorily or may not be available at all for a prolonged time interval, so you may lose prospective customers as it’s very unlikely that anyone would go back to a website that’s inoperative. For this reason, you have to make certain not only that you can get in touch with your hosting company, but also that they can reply and help you in a well-timed manner. If a script update does not go as planned or you erase something accidentally, for example, the website should be fixed swiftly so as to avoid lengthened downtime.

One-Hour Response Guarantee in Cloud Web Hosting

With a cloud web hosting from our company, you can forget about waiting around for hours and hours, or even a whole day, to obtain an answer to an e-mail or a trouble ticket. Regardless of when you contact us, we will help you within only 1 hour with any technical and pre-sales queries you might have. In fact, our real reaction time scarcely ever surpasses 20 to 30 minutes. As we are at your disposal 24 hours a day, 7 days a week, you’ll always receive help in a well-timed manner and we know how essential that is in the e-world. Soon after you contact us, we will reply to your inquiries. If you encounter any technical challenge, we’ll tackle it for you, or we’ll supply you with all the required information if there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Our support team representatives are available all the time and they will respond to any ticket that you post via our hosting Control Panel within less than 60 minutes. The ticket response time is guaranteed regardless of whether you’ve got a general query about your semi-dedicated server or you encounter a predicament and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to assist you, as we are available 24-7-365 to deal with any technical, general or billing issue. If you contact us about anything that is within our capacity, we’ll sort it out before we reply to you, which goes to say that you won’t have to wait around for hours or even days while the problem continues. In case there is something that you need to do on your end, we will give you the required info – what possible solutions to try, what actions to take, etc.