Though this is not the keyaspect for you to distinguish a dependable cloud web hosting provider from a bad one and a reseller from a real supplier, being able to call and talk to a live person is an indicator that you are not dealing with a one-person firm and that you can reach somebody whenever you're looking for support. The telephone support for hosting services may range from basic to expert, so the issues that can be resolved with a phone call vary depending on the provider. Usually, these matters are simpler and include billing or first level technical issues since more difficult matters generally require a support ticket where both you and the administrators can track what is going on with a particular issue. However, having the option to call your service provider will save you lots of time and efforts for the numerous small things which may eventually appear at the time you manage your hosting account.

Phone Support in Cloud Web Hosting

We believe that being able to talk with a live consultant is very important, for that reason we have 3 support lines globally (Australia, USA and UK) and you can reach us over the phone for fourteen hours a day. If you consider acquiring one of our cloud web hosting, for example, you're able to give us a call and find more about our services before you order so as to ensure that we cover all of the system requirements for your sites. After the purchase, you will be able to get in touch with us about all the sales or billing difficulties you may experience, or get any type of general or basic tech information you need. We have tried to find the optimal balance between telephone and ticket support, so for entirely technical issues you'll have to use the ticketing system, which will help you keep track of the communication as well as any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server packages that we provide include live phone support for fourteen hours daily. In case you're not sure which package will be suitable for your websites, you'd like to find out more about the package's features or you're looking for any other type of info on our solutions, you'll be able to call any of the local telephone numbers which we have in the United States of America, Great Britain and Australia and our customer support representatives will help you. If you currently own an account, you'll be able to get in touch with us about general and sales issues, although we are often able to help with a lot of technical issues as well. For strictly tech troubles you need to take advantage of our in-built ticketing system where the communication between you and our technical support crew will be in 1 place, which is the best option if the trouble can take more time to be solved or it has to be escalated to our sysadmins.