Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We offer a 1–hour resolution warranty with all our cloud web hosting packages, which means every single support inquiry you submit is going to be reacted to within sixty minutes maximum. Our support company members have been trained to quickly overcome any issue and to present you with well–timed advice on any situation that you could have.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us whenever necessary. Our crew of technicians will be online for you 24x7x365 to react to all your doubts and to eliminate any trouble you will probably have. You can post a customer assistance ticket from your Online Control Panel or drop a message any moment. Moreover, on business days, you’ll be able to ring us or use the online chatting alternative.

  • Intuitive help center

  • An Intuitive Help Section

  • E12Web has integrated an in depth information base into the Control Panel to enable you to have practical step by step details whenever you want. Each area of the Control Panel features its own contextual guide area presenting a list of how–to content articles. We have also prepared videos to give you a much better idea of the way in which to execute any presented job.