Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • All your help requests will be responded to in maximum 1 hour after the support ticket or email has been submitted. If your issue calls for additional assistance from an admin, we will direct the support ticket or the e–mail to the person on duty, without delay and we will leave a note to let you know that more time will be needed for discovering the optimal solution. Furthermore if you take advantage of the Optional Admin Services package, any of the server administration services included there will be completed whenever you decide.

  • Top quality support service

  • A Premium–Quality Client Support Service

  • Our tech support team will be at your disposal 24–7–365 should you require help working with our Online Control Panel or with any of the apps that we have preinstalled for your convenience on the dedicated web hosting server. Furthermore if you need help with all the daily admin tasks on your dedicated hosting server, you can take a glimpse at our Optional Admin Services package, that includes data backup hard disk space, weekly OS updates, troubleshooting and installation procedures, server monitoring and restarting services, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • Every dedicated server is fitted out with our free–of–charge Online Control Panel, which offers an elaborate knowledgebase and a collection of step–by–step video tutorials. Whenever you need assistance with the Online Control Panel, just click on the Videos or Help buttons situated in the upper right corner.