1 hour ticket response
We are focused on offering a rapid and adequate reply to every ticket sent by a user. Our accomplished support staff members will review your problem and will offer you the most effective solution. We offer a 1–hour response time guarantee for all tickets. In fact, the average technical support ticket response time has proved to be twenty minutes.
A Top–Class Client Care Service
Our support staff representatives possess big experience in the cloud web hosting industry and are practiced enough to offer a rapid answer to your problem. If, however, the problem at hand is not within the competency of a technician, the technical support ticket will be forwarded to a programmer or sysadmin for further investigation.
An Easy–to–Navigate Help Center Section
In the Online Control Panel you’ll find an intuitive Help Center section where you can find quick hints on how to use our services. You can find the answers to your queries in our F.A.Q. section, find more tips in the web hosting account administration articles or check our how–to video tutorials.
